Adobe Acrobat Reader DC questions & answers

Open, sign, annotate and share PDF files
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Question by arturomate
326 views
June 25, 2015

When I try to open a .pdf file, I get the error, The document filename.pdf could not be opened. Acrobat cannot open files in the Adobe PDF document format. But I can open the document if I open Acrobat and then open file through Acrobat. I'm using Acrobat Pro 9.

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Answer by Sean Hill

If you receive that error, then it means it's wrong associated or the file is corrupted, but I believe it's a simple association error. Locate the file then right click it and choose Open With. From the dialog window that will open, choose Adobe Reader or Adobe Acrobat and accept the changes. You also have to tick the option to always open the file using one of the selected PDF applications and then it should open correctly. If you still have issues, reinstall/repair the applications on your computer.

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Question by Guest
239 views
November 24, 2014

What Adobe Acrobat Reader program can I use that is compatible with Creative File Assistant for Pfaff2140 on my Windows 7 laptop?

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Answer by Sean Hill

Unfortunately, the software doesn't save to a file format that can be opened with Adobe Reader. There is no PDF support unless you install a virtual printer and then you should be able to export(print) as PDF. For this operation, CutePDF Writer is a the right solution.


To find more information about the supported file formats that can be saved and opened, download the PDF file.

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